Return & Refund Policy

1. Returns & Right of Withdrawal

For customers in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving your order, without providing a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us within the applicable withdrawal period using the contact information below.

Returned products should be in an appropriate condition for return, taking into account any inspection reasonably necessary to establish the nature, characteristics, and functioning of the product.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

2. Returns for Personal Preference

For returns due to a change of mind or personal preference, the customer may be responsible for the direct cost of returning the product where permitted by applicable law.

The product should be returned safely and appropriately packaged to avoid damage during transportation.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during delivery;
Defective;
Significantly different from the product description; or
Incorrectly shipped,

please contact us as soon as reasonably possible.

Please include your order number and, where possible, clear photos or a short video showing the issue.

We will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

4. Legal Guarantee for EU Customers

For consumers in the European Union, goods are generally covered by a minimum 2-year legal guarantee against lack of conformity. Depending on the circumstances, remedies may include repair, replacement, price reduction, or a refund. Some countries may provide additional protection.

This legal guarantee is separate from any voluntary commercial warranty offered by a manufacturer or seller.

5. Refunds

Once your return or claim has been reviewed and approved, we will process any applicable refund in accordance with applicable law and the circumstances of your return.

Refunds will normally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your bank or payment provider.

For withdrawals under EU consumer law, reimbursement generally includes the standard delivery cost paid by the consumer, subject to applicable legal rules and exceptions. The consumer may be responsible for return shipping costs where legally permitted.

6. Products That Cannot Be Returned

Certain products may be excluded from the right of withdrawal where an applicable legal exception applies, including certain goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Any applicable exception will be handled in accordance with the relevant consumer protection law.

7. Return Shipping

When a return is required because the product is defective, damaged, incorrect, or otherwise covered by a legal remedy, Mainspace will handle the return process in accordance with applicable law.

For voluntary returns due to personal preference or change of mind, return shipping costs may be the customer's responsibility where permitted by law.

8. How to Request a Return or Refund

To request a return, refund, or assistance with a defective or incorrect product, please contact us with:

Order number
Full name
Reason for the request
Photos or videos, when applicable

Please contact:

Mainspace
Email: sacmainspace@gmail.com

Our customer support team will review your request and provide instructions for the next steps.

9. Return Conditions

Customers should take reasonable care of products while they are in their possession.

Where applicable, products returned due to personal preference should be unused and returned with their original packaging and accessories.

However, these conditions do not limit any mandatory rights a consumer may have under applicable law.

10. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment or shipment.

Once an order has already been shipped, the applicable return or withdrawal procedure may apply.

11. Contact Us

For any questions regarding returns, refunds, exchanges, or defective products, please contact us:

Mainspace
Email: sacmainspace@gmail.com

Return & Refund Policy

1. Returns & Right of Withdrawal

For customers in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving your order, without providing a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us within the applicable withdrawal period using the contact information below.

Returned products should be in an appropriate condition for return, taking into account any inspection reasonably necessary to establish the nature, characteristics, and functioning of the product.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

2. Returns for Personal Preference

For returns due to a change of mind or personal preference, the customer may be responsible for the direct cost of returning the product where permitted by applicable law.

The product should be returned safely and appropriately packaged to avoid damage during transportation.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during delivery;

Defective;

Significantly different from the product description; or

Incorrectly shipped,

please contact us as soon as reasonably possible.

Please include your order number and, where possible, clear photos or a short video showing the issue.

We will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

4. Legal Guarantee for EU Customers

For consumers in the European Union, goods are generally covered by a minimum 2-year legal guarantee against lack of conformity. Depending on the circumstances, remedies may include repair, replacement, price reduction, or a refund. Some countries may provide additional protection.

This legal guarantee is separate from any voluntary commercial warranty offered by a manufacturer or seller.

5. Refunds

Once your return or claim has been reviewed and approved, we will process any applicable refund in accordance with applicable law and the circumstances of your return.

Refunds will normally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your bank or payment provider.

For withdrawals under EU consumer law, reimbursement generally includes the standard delivery cost paid by the consumer, subject to applicable legal rules and exceptions. The consumer may be responsible for return shipping costs where legally permitted.

6. Products That Cannot Be Returned

Certain products may be excluded from the right of withdrawal where an applicable legal exception applies, including certain goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Any applicable exception will be handled in accordance with the relevant consumer protection law.

7. Return Shipping

When a return is required because the product is defective, damaged, incorrect, or otherwise covered by a legal remedy, Mainspace will handle the return process in accordance with applicable law.

For voluntary returns due to personal preference or change of mind, return shipping costs may be the customer's responsibility where permitted by law.

8. How to Request a Return or Refund

To request a return, refund, or assistance with a defective or incorrect product, please contact us with:

Order number

Full name

Reason for the request

Photos or videos, when applicable

Please contact:

Mainspace Email: sacmainspace@gmail.com

Our customer support team will review your request and provide instructions for the next steps.

9. Return Conditions

Customers should take reasonable care of products while they are in their possession.

Where applicable, products returned due to personal preference should be unused and returned with their original packaging and accessories.

However, these conditions do not limit any mandatory rights a consumer may have under applicable law.

10. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment or shipment.

Once an order has already been shipped, the applicable return or withdrawal procedure may apply.

11. Contact Us

For any questions regarding returns, refunds, exchanges, or defective products, please contact us:

Mainspace Email: sacmainspace@gmail.com

Mainspace
Email: sacmainspace@gmail.com

Mainspace
Email: sacmainspace@gmail.com