Terms & Conditions

                                             Last Updated: September 29, 2026

Welcome to Mainspace.

These Terms & Conditions govern your use of the Mainspace website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions.
Please read these Terms carefully before using our website or purchasing any product.

1. About Mainspace

Mainspace is an online pet store offering products for dogs, cats, and other pets.
Our store is operated using the Wix platform, and we may use third-party suppliers, fulfillment partners, and shipping providers to process and deliver orders.
Business Name: Mainspace
Email: [SACMAINSPACE@GMAIL.COM]
Business Address: [SACMAINSPACE@GMAIL.COM]
Country: [EUA]

2. Use of Our Website

By using the Mainspace website, you agree to:

• Provide accurate and current information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to interfere with the operation or security of the website.

• Not use our website to commit fraud, abuse, or any unlawful activity.

We reserve the right to restrict or terminate access to our website where permitted by applicable law if these Terms are violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, measurements, colors, and specifications are accurate.
However, minor variations may occur due to manufacturing changes, product batches, lighting, screen settings, or supplier updates.
Customers should carefully review product descriptions, measurements, size charts, materials, and safety information before purchasing.
Certain products may have specific warnings or instructions. Customers should follow the manufacturer's instructions and use products only for their intended purpose.

4. Product Availability

All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative solution or, where applicable, issue a refund for the unavailable item.

5. Pricing and Payment

All prices displayed on our website are shown in the applicable currency at checkout.
Where required by applicable law, prices will include applicable taxes and required charges.
Shipping fees and any additional charges applicable to your order will be displayed before you complete your purchase.
We accept payment methods displayed on our checkout page.
Payment transactions may be processed by third-party payment providers.
Mainspace reserves the right to correct obvious pricing or listing errors. If an obvious error affects an order and applicable law permits cancellation, we may contact the customer before fulfilling the order.
EU consumers must receive clear information about the total price, taxes, delivery costs and payment arrangements before being bound by an online purchase.

6. Orders and Order Confirmation

When you place an order through our website, you are making an offer to purchase the selected products.
After your order is submitted, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been accepted if we identify an issue such as product unavailability, payment problems, or an obvious pricing error.
We will contact you when necessary regarding your order.

7. Dropshipping and Order Fulfillment

Mainspace uses a dropshipping fulfillment model.
After an order is placed, certain order information may be shared with the relevant supplier, fulfillment provider, and shipping company when necessary to prepare and deliver the order.
This may include:

• Customer name

• Shipping address

• Contact information

• Order details

Third-party suppliers and fulfillment partners may be located outside the customer's country or outside the European Economic Area.
Mainspace remains responsible for handling the customer relationship and applicable consumer obligations relating to purchases made through our store, subject to applicable law.

8. Shipping and Delivery

Shipping times and costs are described in our Shipping Policy.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Delays may occur because of customs, weather, holidays, carrier issues, supplier processing, or other circumstances outside our reasonable control.
Any mandatory consumer rights relating to delivery delays remain unaffected.

9. Right of Withdrawal and Returns

For consumers in the European Union, online purchases generally include a 14-day right of withdrawal, subject to legal exceptions. The withdrawal period for goods generally begins when the consumer or a third party designated by the consumer receives the goods.
Details about how to exercise this right, return conditions, refunds, and applicable exceptions are provided in our Return & Refund Policy.
Nothing in these Terms is intended to remove or reduce mandatory consumer rights provided by applicable law.

10. Legal Guarantee and Defective Products

Where EU consumer law applies, consumers generally benefit from a minimum 2-year legal guarantee for goods that are faulty, do not work properly, or do not match what was advertised, subject to applicable national rules.
If you receive a defective, damaged, or incorrectly described product, please contact Mainspace as soon as possible with your order information and supporting photos or videos where appropriate.
Our Return & Refund Policy explains the procedure for reporting product issues.

11. Pet Product Safety

Pet products should always be used according to their intended purpose and, where appropriate, under supervision.
Customers should inspect products before use and discontinue use if a product becomes damaged or unsafe.
For products sold to consumers in the EU, applicable product-safety and traceability requirements must also be respected. Online offers may need to display information such as manufacturer details, product identification, responsible-person information where required, and applicable warnings or safety information.

12. Intellectual Property

All content on the Mainspace website, including logos, text, graphics, images, product descriptions, designs, and other materials, is owned by or licensed to Mainspace unless otherwise stated.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by applicable law.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, analytics services, advertising platforms, shipping providers, and other service providers.
Third-party services may operate under their own terms and privacy policies.
Mainspace is not responsible for the independent terms, policies, or practices of third-party services, except to the extent required by applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Mainspace is not responsible for losses arising from improper use of a product, misuse, unauthorized modification, or failure to follow applicable product instructions.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

15. Events Beyond Our Reasonable Control

Mainspace will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, carrier disruptions, government actions, customs delays, technical failures, labor disruptions, or other similar events.
This provision does not affect mandatory consumer rights under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business operations, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.

17. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to Mainspace, subject to any mandatory consumer protection laws that apply to customers in their country of residence.
Nothing in these Terms is intended to deprive consumers of mandatory rights granted by applicable consumer protection legislation.
EU rules require consumer contracts to be written in clear and understandable language and prohibit unfair standard terms that create a significant imbalance to the consumer's disadvantage